Prospect Labs

Legal

Terms of Service

Effective date: November 3, 2026Prospect Labs

These Terms of Service ("Terms") are an agreement between you and Prospect Labs LLC ("Prospect Labs", "we", "us"). They apply when you use prospectlabs.co, go.prospectlabs.co or our landing pages, and when you buy or use our services. If you sign a separate written agreement with us, that agreement wins where it differs from these Terms.

By using our websites or services, you agree to these Terms. If you are agreeing on behalf of a business, you confirm you have authority to bind it.

01Our services

Prospect Labs designs, builds, hosts and maintains websites and marketing systems for contractors and home service businesses. Depending on your plan, this can include:

  • a mobile-first website
  • missed-call text-back and automated lead follow-up
  • review requests and referral or return-customer campaigns
  • an inbox for texts, web messages and social messages
  • a business phone line
  • local SEO setup and ongoing updates

The exact features, design level and fees for your account are those shown in your proposal, order form or invoice.

Getting started. After you sign up, you complete one onboarding form and send us what we ask for, such as your logo and job photos. We aim to build your system within about 10 days of receiving everything we need. Timelines depend on you getting us the information and approvals we need.

02Fees, billing and cancellation

Fees. Our services have a one-time setup fee, which depends on the design level you choose, and a monthly fee to host, run and manage your website and system. Your fees are set out in your proposal or invoice.

Billing. The setup fee is due when you sign up. The monthly fee is billed in advance, automatically, to the payment method on file. Fees do not include taxes, which you are responsible for. The setup fee is non-refundable once work has started. If a payment fails and is not fixed within 7 days, we may pause your services until it is.

Month-to-month. There is no long-term contract. Your plan renews each month until it is cancelled.

Cancelling. You can cancel at any time by giving us 30 days’ written notice by email to hello@prospectlabs.co. You pay for the notice period, and we do not give partial refunds for months already billed.

What happens when you leave. When your cancellation takes effect, the features we provide, including website hosting, automations, text messaging and the business phone line, are switched off. We hand back your domain and your content (see section 4). On request, we will help transfer your business phone number to you where the carrier allows it.

Price changes. We will give you at least 30 days’ notice before changing your monthly fee.

03Your responsibilities

You agree to:

  • give us accurate business information, and tell us when it changes
  • only send us content (logos, photos, text, reviews) that you own or have permission to use
  • make sure claims on your website, such as licences, insurance, warranties and prices, are true
  • only contact people who have given you permission, and follow the laws that apply to calls, texts and emails, including the TCPA and CAN-SPAM
  • respond to your leads and customers; the system helps you reply, but you run your business
  • keep your logins secure and not share access with anyone you do not trust

You must not use our services for anything illegal, misleading, abusive or spam, or in a way that harms our platform or other clients. We may suspend services that are used this way.

04Who owns what

What you own. You own your domain name and your content: your business name, logo, photos, written text you supplied, and your customer and lead data. If you leave, we hand your domain and content back to you.

What we own. We own our software, platform, automations, templates, design systems, code and know-how, including anything we built for all clients. While you are a client, you have a licence to use them as part of your service. That licence ends when your service ends.

Showing your work. You allow us to show your website and business name in our portfolio and marketing, such as on our Our Work page. Tell us in writing if you would rather we did not.

05Text messaging terms

Messages from Prospect Labs. If you agree to receive texts from us, we may text you about your enquiry, booked calls, reminders and your account. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. You can also email hello@prospectlabs.co. Agreeing to texts is not a condition of buying anything. Carriers are not liable for delayed or undelivered messages.

Texts sent through your system. If you are a client, texts sent from your business line (such as missed-call text-backs, follow-ups and review requests) are sent on your behalf. You are responsible for having consent to contact the people you message and for honouring opt-outs. Carrier registration rules apply, and we may need business details from you to register your number.

06Results are not guaranteed

We build systems designed to help you win more work, but we cannot promise a number of leads, jobs, reviews, search rankings or revenue. Results depend on your market, competition, reputation, how quickly you respond to leads, and factors outside our control, such as Google and Facebook.

07Third-party services

Our services rely on third parties, such as hosting, phone and SMS carriers, Google, Meta and our software providers. We are not responsible for their outages, policy changes or decisions, such as a review being removed or a number being filtered by a carrier.

08Disclaimers

Our websites and services are provided "as is" and "as available". To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We work to keep everything running, but we do not promise it will always be uninterrupted or error-free.

09Limitation of liability

To the extent the law allows, Prospect Labs is not liable for any indirect, incidental, special or consequential losses, including lost profits, revenue, jobs or data. Our total liability for any claim is limited to the fees you paid us in the 3 months before the claim arose.

10Indemnity

You agree to cover Prospect Labs for claims and costs that arise from your content, your business, your messages to your customers, or your breach of these Terms.

11Using our websites

The content on our websites is for general information. Do not copy, scrape or misuse it, try to break into our systems, or submit false information through our forms. Our privacy practices are described in our Privacy Policy.

12Facebook disclaimer

This site is not a part of the Facebook website or Meta Platforms, Inc. Additionally, this site is not endorsed by Facebook in any way. FACEBOOK is a trademark of Meta Platforms, Inc.

13Ending services

We may suspend or end services if you do not pay, break these Terms, or use our services in a way that puts our platform, carriers or other clients at risk. Where we can, we will give you notice first.

14Governing law

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law rules. Any dispute will be handled in the state or federal courts located in Miami-Dade County, Florida, unless the law requires otherwise.

15Changes to these Terms

We may update these Terms from time to time. When we do, we will change the effective date at the top. For active clients, we will give notice of significant changes by email.

16Contact us